Software Upgrade Policy

We offer one year free upgrade to major releases.

Registered users receive free upgrade to major releases if the previous order date matches in one year (365-day). For example, Registered users who purchased myBase Desktop v4.x within one year receive free upgrade to myBase Desktop 5.x; If your previous purchase date matches in one year, you can request a free upgrade license key for the new release.

Minor updates are free to registered users till next major release.

All updates with the same main version number are free to registered users who purchased or upgraded to the major version. For example, since 2001 tens of minor updates (i.e. v4.xx ) have been delivered for free to our customers who have purchased licenses for v4.xx.

We offer approx. 50% discounts for major upgrades.

If you registered our products one year ago, and now would like to upgrade to the latest major release, we offer a great discount for you to obtain the upgrade license. Currently, we offer approx. 50% discount off for registered users to upgrade to myBase Desktop v5.x from v4.x (only US$29 for a personal license).

How to buy a upgrade license?

To buy a upgrade license, please visit the online store whereby you can press the appropriate upgrade link and place orders for upgrade licenses online. Note that you'll need to supply your original registration info (name, address, phone number etc.) when ordering the upgrade licenses. If you don't recall that info or you'd want to update your registration info in our user info database, please let us know.

How to get upgrades for myBase Addons Pack (WebCollect & HtmlTree etc.)

From now on, both WebCollect and HtmlTree accept the same license key that is registered with the Add-ons Pack. And the latest version of WebCollect and HtmlTree is free to all registered users who have previously purchased a license including the Add-ons Pack. If you're prompted an invalid license key when registering the latest version of WebCollect and HtmlTree with your existing license keys, you'd need a new license key, please click here to retrieve a upgrade license key for your copy of myBase Add-ons Pack.